Frequently asked questions

Each order comes from one kitchen, because it is cooked and handed over together. Place a separate order for another chef.

Your card is authorised when you place the order and only charged when the chef accepts it. If the chef declines or doesn’t respond in time, the hold is released automatically.

Yes, with chefs who offer cash on delivery. The chef will message you in the app to confirm before cooking.

Yes — 14% off the food and no platform fee on your first order. It is applied automatically at checkout.

Chefs deliver their own orders, or you can pick up. Each chef sets delivery fees by distance, and you see the fee for your address before you order.

The food price, the chef’s delivery fee, a 0.90 platform fee per order (free on your first order) and VAT where it applies.

Your address is beyond the chef’s delivery area. Choose pick-up, another address, or a chef closer to you.

ID and selfie, proof of address, kitchen photos, a food-safety quiz and signed agreements — then a review by our team. See our food safety page.

Check the allergens on each dish and message the chef in the app before ordering. If in doubt, don’t order.

Report it from the order in the app within the review window; our team reviews complaints and can refund.

A flat 7% commission on the food. Delivery fees go to the chef.

Earnings from delivered orders are released to your bank account or mobile wallet by our team.

You can set up your profile, but dishes go live only after your verification is approved.